Frequently Asked Questions

Q: How do you ship? What carrier is used?
A: We ship them latest the day efter you placed your order.
Depending on what country you are located in, we will ship our Products with DHL, FedEx, UPS or by EMS postal service. China and Russia we use EMS/Postal service
Q: How long will it take until I get my order?
A: All orders are shipped with internationally acknowledged courier company DHL Express, FedEx, UPS , EMS postal service and with Express service. You will receive your consignment within 1-3 days from day of shipping. Concerning orders for Japan, China and Russia we use EMS/Postal service. The delivery time to Japan, China and Russia is normally between 3-7 working days and we provide our customers with a tracking number.
Q: What payment methods are accepted?
A: Visa and Mastercard Or payment at the store. If any other payments would like to be done, Please contact us.
Q: What are your hours of operation for customer service?
A: Our Webstore is available 24 hours a day 7 days a week.
Q: What currency are your price in?
A: Our prices are in USD (United States Dollar).
Q: Are your product real / copies?
A: We know how much fake dermal fillers there is on the market.
We only supply our customers with the real brand (Authentic) and product.
This is of course very easy to check with the batch number on every product.
Feel free to ask us about anything, we gladly answer your questions.
Q: Do we have guarantees? What if something goes wrong?
A: YES. All of our products a insured by IF. If there is a problem with a product just contact us and we take care of it. We have 99% record delivery and 100% money back guarantee!
Q: Are the prices with or without VAT?
A: All the prices on the webpage is invoice with VAT included.
Q: Do i have to pay in EUR?
A: If your company is based in France, Spain, Italy, Germany, Sweden, Norway, Denmark…or Finland you can always place an order by email and we send you a invoice
For more questions please contact us!